“It’s easy to book things online these days but what happens when something goes wrong? That’s when Karen and Universal Travel really shine. On a recent trip, due to severe weather, I missed my connecting flight. One call to Karen and she had me rebooked and then made sure I arrived at my destination. She even checked back with me several times even though it was way outside normal business hours. That’s why booking thru Universal Travel is the smart way to go. By the way, the above situation has happened to me more then once! Every time Karen has been there to see it thru with me. They are the best!!”